Strategic Human Resource Management in Five Leading Firms

This article synthesizes findings from five case studies conducted in firms known to be leaders in the management of people. We drew three broad conclusions: 1. The foundation of a value-added HRfunction is a business strategy that relies on people as a source of competitive advantage and a management culture that embraces that belief,• 2. A value-added HR function will be characterized by operational excellence, a focus on client service for individual employees and managers, and delivery of these services at the lowest possible cost; and 3. A value-added HR function requires HR managers that understand the human capital implications of business problems and can access or modify the HR system to solve those problems. © 1999 John Wiley & Sons, Inc