1 PACKAGED ERP SOFTWARE: A STUDY OF FUTURE REQUIREMENTS

CIOs and CEOs are confronted with the key question of choosing the right ERP software for their company. The evaluation process tends to be painstaking as the outcome usually affects the competitive ability of the business and thus the future of the company itself. Packaged software has become so powerful in recent years that it fulfils the requirements of companies from different industries after a thorough customization process. Nevertheless, case studies and anecdotal evidence show that in many cases ERP implementation projects are demanding and that results do not meet expectations. This triggers the question of whether and how ERP vendors are addressing the perceived problems of ERP users. Is there work in progress that will help facilitate the selection and implementation of ERP packaged software for users? Will there be tools available to adopt ERP modules to the specific business processes of a company and – taking into account that processes are likely to change over time – will there be mechanisms available to adapt the software to changing requirements (in the literature discussed as “agility”)? These are the questions that stimulated an in-depth study of the German-speaking ERP software market. In a qualitative study based on thirty interviews with ERP developers we tried to draw a picture of the value proposition of future ERP software