Application of Collaborative Conflict in System Design: The Case of the New Millennium Program

Most organizations do not develop systems from scratch. Instead, to deal with economic constraints, organization demands, and customer needs, they often: a) identify possible problems that represent customer demand [10, 16], b) consider which possible technologies are useful to address these problems, e.g. commercial off-the-shelf software (COTS) [8] or open source software [12], c) select which problems to address, and d) implement a project to solve these problems. The initial choices for problem selection, in turn, involve a process of balancing and negotiating requirements from multiple sources [11, 13, 14