A. Complaint

Note to Participants: There are interactive pop-up questions throughout this lecture. If you choose to pause the lecture and return at a later time, a natural break time would be after answering the interactive questions. (You are able to pause at any time and the presentation will “remember ” where you were. It’s just a more natural time to pause after the interactive questions.) For your convenience, this outline reflects where/when within the lecture the interactive questions occur. This lecture has 30 slides and is 42 minutes in duration. I. How a complaint is filed with the Physical Therapy Board of California A. Ways to contac