Knowledge Creating Conversational Agents

Abstract. This paper describes a conversational agent that supports knowledge creation in a community. We propose a conversational agent called virtualized-ego that represents the other self of a community member and can talk on behalf of the member. Knowledge of a virtualized-ego is compiled from everyday e-mails of a real community member. We have developed a system called EgoChat to investigate the ideas of supporting community knowledge creation by using virtualized-egos. We lay out an analysis of a mailing list and a method of creating the knowledge of virtualized-egos from it. How to maintain the knowledge of a conversational agents is discussed