1

Traditionally, ergonomics input into design has focused on the physical and cognitive effort placed on the user, and often occurs late in the design process. However, ‘design for all ’ strategies must not only attempt to include a greater percentage of a population, but also take an inclusive view of the individual by attempting to understand their emotional and ‘pleasure ’ needs as well. Few of the methods that have been developed to investigate user pleasure are available to the designer at an early stage in the design process, or in a suitable format for the way in which they work. In this paper the development of RealPeople; a DVD based ‘pleasure resource ’ for designers is described. The ‘pleasure resource’ is designed to inspire and inform the designer in the early stages of the design process; highlighting the key ‘pleasure ’ needs of the target market and promoting greater empathy with the user. The resource has been developed through investigating designers ’ needs, and the collection of data that forms an inclusive database of users. The resource allows designers to specify a user group through selecting certain variables, and view statistically validated information concerning particular groups ’ generic attitudes towards products. They can also browse individual people’s data, where there is more in-depth information about products that they find pleasurable, providing a more intimate portrait of different market segments