1 Developing a Successful e-Government

e-Government presents a new and innovative approach to addressing traditional problems of government services utilising the Internet and World-Wide-Web. This paper presents three perspectives of citizens, businesses and government to advance enabling the transformation to e-Government. The required skills for a successful e-Government are introduced. The paper addresses the challenges that need to be taken into account to facilitate the complex relationships between government and its constituencies to enable interaction, transaction and delivery of government services. An integrated approach to developing a successful One-Stop portal e-government is introduced including knowledge management and efficient personalised services. The Australian example of an integrated e-Government is presented. The practical challenges facing the implementation of e-Government and recommendations to overcome them to achieve a successful e-Government are introduced. 1