Assessing the Quality of Collaboration in Netherlands SDI

Collaboration between organisations is a critical success factor for effective SDIs. This study aims to assess the current state of the collaboration between organisations in the Netherlands SDI environment. The study uses a management approach, based on the INK (EFQM) management model. The study is case based. It focuses on three cases from the SDI practice: information about the living environment, water management and the emergency control room. The study shows four main obstacles for effective collaboration: – The absence of a shared view on the main problems in the chain – Unclear outline and contents of chain processes (who serves who with what) – Collaboration has to do with people, so those involved should be brought in contact and gain each other’s confidence, on three levels: umbrella, organisation and operation – The role of IT and standards as a stimulating or obstructing force is often underestimated. The results of this study will be taken as a basis for further policy development in Netherlands SDI. TS 1A- SD