A Sociotechnical Approach of Knowledge Management within the Enterprise: The MGKME Model

Very often, Knowledge Management System is considered from a technological viewpoint that induces to consider the knowledge as an object, and so to disregard the importance of people. In this paper we suggest a global vision of Knowledge Management within the Enterprise that is represented by an empirical model so-called MGKME (Model for Global Knowledge Management within the Enterprise). That leads to emphasizing the link between knowing and action, with due regard to the basic constraints of the sociotechnical environment. Thus, a Knowledge Management initiative within the enterprise should result in Knowledge Management System Components that take into account the individuals, and which has to allow them to be autonomous and to achieve their potentialities. Keywords: Knowledge Management (KM), Sociotechnical approach