Track: Global Supply Chain Management

Despite the growing importance of SCM, the absolute majority of research deals with the management of the tangible, or physical supply chains. This paper explores the application of the SCM service organisations. It proposes a generic framework for conceptualising SCM in the broad service sector, drawing concepts from the extant SCM and Service Management literatures. Considering the significance of Inter-Organisational Relationships (IORs) that are developed with the exchanges of services, empirical research examines the extent by which the relationships that are developed between actors in a service network are affected by the context in which the exchange takes plac