Abstract: This article considers the teaching role of reference librarians by studying the teachable moment in reference transactions, and users ’ response to that instruction. An empirical study of instruction was conducted in both virtual and traditional reference milieus, examining three services: IM (Instant Messaging), chat, and face-to-face reference. The authors used the same criteria in separate studies of all three to determine if librarians provided analogous levels of instruction and what factors influenced the likelihood of instruction. Methodology employed transcript analysis, observation, and patron surveys. Findings indicated that patrons wanted instruction in their reference transactions, regardless of medium, and librarians...
After one year of providing virtual reference service through an instant messaging (IM) service, Bin...
Purpose – The purpose of this study is to analyze one Instant Messaging (IM) reference service to de...
This study examines the use of chat in an academic library's user population and where virtual refer...
This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008....
This article considers the teaching role of reference librarians by studying the teachable moment in...
This presentation will address the undeniable presence of instructional opportunities in reference i...
Technology has changed library services. In particular, the use of the Internet has made a significa...
Purpose: This study aims to evaluate the instances of information literacy instruction within the vi...
Resident and distance students are contacting our library personnel more and more through the librar...
ABSTRACT Virtual reference in an Australian academic library was examined using qualitative and quan...
This article attempts to understand the librarians’ perceptions of quality chat reference services o...
Virtual reference - a service that allows librarians and patrons to communicate with each other in r...
Expertise in searching, a broad knowledge of resources, and a commitment to professionalism are all ...
Libraries have been moving traditional services to the digital environment for some time now; first,...
This content analysis of virtual reference transcripts taken from NCknows, North Carolina's statewid...
After one year of providing virtual reference service through an instant messaging (IM) service, Bin...
Purpose – The purpose of this study is to analyze one Instant Messaging (IM) reference service to de...
This study examines the use of chat in an academic library's user population and where virtual refer...
This is a pre-print of an article that is accepted for publication in RUSQ Spring or Summer of 2008....
This article considers the teaching role of reference librarians by studying the teachable moment in...
This presentation will address the undeniable presence of instructional opportunities in reference i...
Technology has changed library services. In particular, the use of the Internet has made a significa...
Purpose: This study aims to evaluate the instances of information literacy instruction within the vi...
Resident and distance students are contacting our library personnel more and more through the librar...
ABSTRACT Virtual reference in an Australian academic library was examined using qualitative and quan...
This article attempts to understand the librarians’ perceptions of quality chat reference services o...
Virtual reference - a service that allows librarians and patrons to communicate with each other in r...
Expertise in searching, a broad knowledge of resources, and a commitment to professionalism are all ...
Libraries have been moving traditional services to the digital environment for some time now; first,...
This content analysis of virtual reference transcripts taken from NCknows, North Carolina's statewid...
After one year of providing virtual reference service through an instant messaging (IM) service, Bin...
Purpose – The purpose of this study is to analyze one Instant Messaging (IM) reference service to de...
This study examines the use of chat in an academic library's user population and where virtual refer...