Islamabad

Abstract: Quality of Service delivery in health sector is the most ignored area in Pakistan. Process inconsistencies generally have not been perceived as a major problem in public health facility in a typical developing country like Pakistan. The study will analyze the outcomes of process improvement in public health care facility resulting in achieving patient satisfaction. This study comprises of three sequential phases. First phase consists of identifying discrepancies between Quality of Services and its effects on Patient Satisfaction. Second phase will deal with understanding determinants of inconsistencies in health care system, particularly in terms of process performance. Finally a strategy will be evolved on the basis of research with a view to reduce process deficiencies and to evaluate existing inconsistencies. Purpose: The main focus of study will be on the measurement of Clinical Quality Outcome of Public Health Care Facility. This research will suggest the mechanism to enhance hospital performance on selected indicators of Clinical Quality associated with quality improvement implementation in hospitals. A strategy will be adopted on basis of research to induce efficiency in processes and to assess overall improvement. Research Methodology: Data collection will be achieved through questionnaire, interview