Add to ORKGThis paper discusses the usability of online documentation and summarizes the results of two usability surveys conducted to study the usability of online documentation for enterprise applications. Two groups of subjects were surveyed using paper questionnaires. The results show that users generally use documentation when they hit a roadblock. Even though the preference is for online documentation (49%), but the subjects like to use paper documentation 32 % of the time. This paper analyzes user preferences and their current difficulties in using online documentation
This article describes usability testing of two online research guides. One guide was in the area o...
This paper highlights the results of a survey of software profes-sionals. One of the goals of this s...
What kind of software documentation a systems needs and how much documentation that is necessary are...
While earlier work provided a partial view of users ’ preferences about manuals, for most users in m...
While earlier work provided a partial view of users’ preferences about manuals, for most users in mo...
While earlier work provided a partial view of users ’ preferences about manuals, for most users in m...
Few users of computer applications seek help from the documentation. This paper reports the results ...
Few users of computer applications seek help from the documentation. This paper reports the results ...
This paper presents a heuristic evaluation method for online documentation to identify specific usab...
The purpose of this research was to provide evidence to support specific features of a software user...
This paper highlights the results of a survey of software professional conducted in March and April,...
This paper presents a structured process for evaluating the usability of online documentation, based...
This document addresses the many issues and problems of online user documentation for supercomputers...
Some studies have shown that only 3 to 4 percent of computer users use on-line documentation and onl...
The first and most basic problem with documentation is that the consumer of software applications do...
This article describes usability testing of two online research guides. One guide was in the area o...
This paper highlights the results of a survey of software profes-sionals. One of the goals of this s...
What kind of software documentation a systems needs and how much documentation that is necessary are...
While earlier work provided a partial view of users ’ preferences about manuals, for most users in m...
While earlier work provided a partial view of users’ preferences about manuals, for most users in mo...
While earlier work provided a partial view of users ’ preferences about manuals, for most users in m...
Few users of computer applications seek help from the documentation. This paper reports the results ...
Few users of computer applications seek help from the documentation. This paper reports the results ...
This paper presents a heuristic evaluation method for online documentation to identify specific usab...
The purpose of this research was to provide evidence to support specific features of a software user...
This paper highlights the results of a survey of software professional conducted in March and April,...
This paper presents a structured process for evaluating the usability of online documentation, based...
This document addresses the many issues and problems of online user documentation for supercomputers...
Some studies have shown that only 3 to 4 percent of computer users use on-line documentation and onl...
The first and most basic problem with documentation is that the consumer of software applications do...
This article describes usability testing of two online research guides. One guide was in the area o...
This paper highlights the results of a survey of software profes-sionals. One of the goals of this s...
What kind of software documentation a systems needs and how much documentation that is necessary are...