Organizational and End-User Information Systems Job Market: An Analysis of Job Types and Skill Requirements

The ever-changing information systems/information technology (IS/IT) environment and job market have generated a great deal of interest in IT skill requirements and career opportunities. Previous studies indicated an increasingly diverse IT job market and identified fast growth IT careers, including those with an end-user focus. The purpose of this study was to determine the specific types of organizational and end-user information systems (OEIS) jobs that are in demand. A comprehensive job classification scheme containing five main job categories (end-user support, business analyst, training, Web and interface design, and technical writing) and 24 subcategories emerged from an analysis of 484 end-user related job advertisements. Besides job types, this study included an analysis of primary work responsibilities, skill and work experience requirements, and characteristics of hiring companies. The research confirmed the availability of a variety of job opportunities for organizational and end-user computing professionals and highlighted the importance of an internship and/or other real-world experience to increase IT graduates ’ marketability