In Pursuit of Quality Within The School of Business Curriculum – An Exploratory Study of Continuous Process Improvement Practices In Higher Education

This paper defines Six Sigma as a method for continuous process improvement, and its sug-gested use in higher education for improvement among business courses. Six Sigma tools are proposed for implementation within schools of higher education for the improvement of course material, class techniques, and student learning. While some researcher believe colleges and universities can improve processes in all areas of operation using Six Sigma, the focus of this paper is on the improvement of course material and class techniques. More specifically, it is the implementation of continuous process improvement strategies in relation to course ma-terial and class techniques which requires greater treatment within academic literature. A three pronged strategy referred to as Time, Tools, and Training is suggested for use by in-structors within Business Schools, which are implemented within the context of a course through the use of goal setting, measurement and analysis tools, and leadership skills. The research suggests that this strategy contains an effective balance of elements for implement-ing an effective program for educational improvement