Improving Supply Chain Operations Performance Track: Logistics and Distribution

The intense competitive environment which characterizes many industry sectors is forcing many firms to look for diverse strategies to improve their performance and customer satisfaction. At first, these strategies focused on improving each company’s operations, bringing them to higher performance levels. Today this is not enough. It is becoming recognized that to stay competitive, companies need to look for improvement opportunities available due to the integration and excellent management of the supply chain to which they belong. The project described in this paper deals with defining and implementing an improvement program of the supply chain of glass products for a Mexican company located in Monterrey, Mexico. The purpose of the program is to increase customer satisfaction at lower inventory levels. This on-going program consists of the implementation of several projects including the centralization of end product inventories, improving forecasting precision, promoting alliances with distributors and redefining its commercial product catalog stand out. The report presents a summary of the evolution of the program, a description of the potential benefits and the current status of the efforts