Performance: An Analysis of Qualitative Performance Indicators of Pakistan’s Banking and Manufacturing Companies

Information Technology(IT) is a powerful force in today global society. The advances in IT have significantly influenced the radical changes of the twentieth century. Similar to other developing countries, this technology is also being applied aggressively in all the organizations of Pakistan. This study examined the impact of IT on organizational performance with respect to different performance indicators of Pakistani manufacturing and banking sectors over period of 1994-2005. The primary data was collected through in-depth interviews and field surveys of 48 companies, 24 in manufacturing sector(12 local and 12 foreign) and 24 in banking sector(12 local and 12 foreign). The data was tested by applying different statistical techniques. The results of the research have led to the conclusion that IT has positive impact on organizational performance of all the organizations but the banking sector performance outstrips the performance of manufacturing sector. In the banking sector local companies are taking the lead, while in manufacturing companies multinationals are at the top