SpaceLab Usability Evaluation- Recommended Design Improvements

This thesis is written with the purpose to evaluate the software SpaceLab, developed by Carmenta AB, from a usability point of view. The main goal was to find and document usability problems and based on these findings; recommend a number of design improvements to enhance the usability in the application. By studying relevant literature related knowledge was acquired. Background information to the system was provided in an interview held with a support worker. Heuristical evaluation was conducted with individual interaction designers as experts followed by usability tests with potential system users as test subjects. The findings from these different parts were then analysed and resulted in a number of recommendations for SpaceLab design alterations. The recommendations concerned for instance the way feedback is presented, the lack of a tutorial introduction and the lack of consistency within th