POWER OF CLOUD COMPUTING IN CUSTOMER RELATIONSHIP MANAGEMENT

In today’s world cloud computing technology is the best technology to improve the business processes by using internet and central remote servers to maintain data and applications. It provides services to client’s on-demand. The popularity of cloud computing increases day by day because of its future in the customer relationship management (CRM) field. It implies a service oriented architecture through offering software’s and platforms as services, reduced information technology overhead for the end-user, great flexibility, reduced total cost of ownership, on demand services and many other things. In this paper, we are trying to give a better understanding of CRM cloud computing, effect and future of CRM cloud computing and the difference between the traditional CRM software and web CRM. KEYWORDS