It gave us the opportunity to use what we have learnt during the programme. Due to the vast area of investigation the research presented, writing and working on this report has meant a lot of work. However, at the same time this was the challenge we were looking for and a really interesting journey where we got the opportunity to learn a lot. Hereby, we would like to express our deepest gratitude to the following people for their help in enriching the quality of this report and guiding us along the way. First of all we would like to thank Bodil Hägg for giving us the opportunity and helping us find this interesting subject to work on. We also thank her for getting us in touch with other Volvo companies’ personnel during this research. We wo...