An Intelligent Decision Making Architecture for Banks: Business Intelligence And Knowledge Management Systems Integration

In the modern business context, the information needs of the banking industry are undergoing a transformation. Growing out of business intelligence led analytics, the need for a more flexible human user oriented information creation and sharing platform is emerging. In this paper, we have provided the conceptual framework for new product development (NPD) plan for banks through the integration of Business intelligence (BI) and Knowledge Management (KM). The paper discusses the applications of BI and KM and also the status of ICICI bank and public sector banks ’ (PSB) information systems infrastructure and their preparedness to adopt an integrated architecture for supporting complex decision-making. ICICI bank example helps to understand integration plan, if BI and KM practices are in place. PSB example helps us to understand integration plan, if KM practices are not in place. One can start a KM for BI and extend it throughout the organization