TECHNOLOGY IN RETAIL STORES

for the degree of Master of Science. In the last five years the use of Point of Sale Terminals has increased dramatically. The purpose of this thesis is to examine the implications of this trend for retail management. Part A investigates the current state of the art. Topics covered include the types of systems currently available, the major costs and benefits, and the experiences of early users. Part B presents a procedure that can be followed in analyzing the potential value of POS for a given retail organization and developing a POS design to meet the require-ments of the organization. Part C examines future trends in POS technology and related areas that are likely to have a significant impact on the retail industry