- A Quantitative Comparison

This paper presents a quantitative study that evaluates how different roles in a software development organization view different issues in software process improvement. The study is conducted in a large Swedish telecommunication organization with the traditional roles of software develop-ment. The respondents of the study got five different ques-tions related to process improvement. The result was that the different roles disagreed in three of the questions while they agreed in two of the questions. The disagreement was related to issues about importance of improvement, urgency of problems, and threat against successful process management, while the questions where the roles agreed focused on communication of the processes (documenta-tion and teaching). It is concluded that it is important to be aware and take into account the different needs of different roles and that looking into other areas (e.g. marketing) could be beneficial when conducting process improve-ments. 1