We consider a queueing system with multi-type customers and non-homogeneous exible servers, in the heavy traÆc asymptotic regime and under a complete resource pooling (CRP) condition. For the input-queued (IQ) version of such a system (with cus-tomers being queued at the system \entrance, " one queue per each type), it was shown in [12] that a simple parsimonious Gc scheduling rule is optimal in that it asymp-totically minimizes the system customer workload and some strictly convex queueing costs. In this paper we consider a dierent- output-queued (OQ)- version of the model, where each arriving customer must be assigned to one of the servers immediately upon arrival. (This constraint can be interpreted as immediate routing of each cus...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
We address the problem of scheduling a multiclass queueing network on M parallel servers to minimize...
Traditionally, research focusing on the design of routing and staffing policies for service systems ...
We consider a queueing system with multitype customers and flexible (multiskilled) servers that work...
Motivated by call centers, we study large-scale service systems with homogeneous impa-tient customer...
Motivated by modern call centers, we consider large-scale service systems with multiple server pools...
In many service, production, and traffic systems there are multiple types of customers requiring dif...
International audienceHeterogeneous servers, in manufacturing and service systems, may have differen...
We consider a parallel server queueing system consisting of a bank of buffers for holding incoming j...
We consider a multi-class queueing system with multiple homogeneous servers and customer abandonment...
Abstract. Consider a single-server queueing system with K job classes, each having its own renewal i...
This paper is concerned with the dynamic assignment of servers to tasks in queueing networks where d...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
Consider a system with K parallel servers, each with its own waiting room. Upon arrival, a job is ro...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
We address the problem of scheduling a multiclass queueing network on M parallel servers to minimize...
Traditionally, research focusing on the design of routing and staffing policies for service systems ...
We consider a queueing system with multitype customers and flexible (multiskilled) servers that work...
Motivated by call centers, we study large-scale service systems with homogeneous impa-tient customer...
Motivated by modern call centers, we consider large-scale service systems with multiple server pools...
In many service, production, and traffic systems there are multiple types of customers requiring dif...
International audienceHeterogeneous servers, in manufacturing and service systems, may have differen...
We consider a parallel server queueing system consisting of a bank of buffers for holding incoming j...
We consider a multi-class queueing system with multiple homogeneous servers and customer abandonment...
Abstract. Consider a single-server queueing system with K job classes, each having its own renewal i...
This paper is concerned with the dynamic assignment of servers to tasks in queueing networks where d...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
Consider a system with K parallel servers, each with its own waiting room. Upon arrival, a job is ro...
In a call center, there is a natural trade-off between minimizing customer wait time and fairly divi...
We address the problem of scheduling a multiclass queueing network on M parallel servers to minimize...
Traditionally, research focusing on the design of routing and staffing policies for service systems ...