Needs and Challenges of Real-Time Performance Monitoring

– Track the state of processes and applications – Monitor essential business measures, such as KPI, etc. – Detect and act on business situations and opportunities Challenges of real-time performance monitoring – Difficult to identify and define metrics that can accurately capture progress towards goal – Difficult to dynamically integrate events with contextual information ( ≈ “monitoring context”) – Technical nature & complexity of current systems /methods • Built by technical experts, rather than by domain experts and business users, leads to inadequacy, lack of clarity, misunderstandings of performance measures • Presently a very manual process, somewhat “detached ” from modeling business processes • Lack of systematic mechanism for collecting events timely and accurately © 2011 IBM CorporationBPM 2011 Our Objective A method suitable for business users and domain experts for easy, intuitive design of real-time performance monitoring models/solutions addressing all above mentioned challenges, closely integrated with modeling of business processes – Use Business artifacts (BAs) as a natural base for monitoring context – Model-driven two-phase methodology to create real-time performance monitoring solutions – Enables business users to define monitoring models, without assuming deep technical skills – Substantially simplify design of monitoring models and also increases the understandability of monitoring result