Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry

Interaction between people, processes, data and technology is broadly referred to as Information System (IS). Enterprise Resource Planning (ERP) systems integrates several business functions of an organization like customer relationship management, projects, human resources, manufacturing, data warehouse, financials and supply chain management into one single configurable information system. ERP user's satisfaction plays a greater role in the success of an ERP project. This paper examines the behavioral aspects of the ERP System of an Indian Steel Manufacturing Industry by examining the deviation in satisfaction level among ERP users with different personal aspects of an employee namely age, education, IT experience and department of employment. The study also measures ERP user's satisfaction using a few satisfaction measure items and gives insights for managers who run ERP projects at a steel manufacturing company or enterprises that intend to acquire an ERP system similar to it, about the major factors determining ERP users ' satisfaction and consequently contributing to an ERP system's success. More specific, from a managerial standpoint, the results of this study can inform managers about the multidimensional feature of ERP users ' satisfaction and assist them to develop appropriate intervention practices and processes aiming to increase their users ' satisfaction during and after the implementation process