The impact of mobile devices on SMEs in

i Business is selling goods and services to customers (Thefreedictionary, 2008). Wholesale Small and Medium Enterprises (SMEs) are doing business and having the latest information is very important for their business. The ones that have the latest information will get the latest products and will increase their market share. Mobile devices provide data transfer ability and allow immediate access anywhere and anytime. Mobile devices are becoming important for communication in their business. This research investigated the impact of mobile devices on SMEs in Auckland, New Zealand (NZ). Data was gathered by interview. Fifteen SMEs were invited to interview. Thirteen participants in eight SMEs agreed to be interviewees. The findings of the interviews pointed out that most SMEs were using mobile devices for communication and most SMEs were using Bluetooth for data transfer. This study may help SMEs to appreciate the role of mobile devices as important communication tools in their business. The study findings may be useful for manufacturers and application developers to target mobile devices especially for SMEs market. ii Acknowledgements I would like to thank my principal supervisor Hira Sathu and associate supervisor Julia Ngatuere. They have given me a lot of new ideas and helped me in every step. Without their help, I could not have completed my dissertation. I would like to thank the interviewees who agreed to be interviewed for my research. Without their help the data for doing this research would not have been available, and the consequent study would not have been possible. Finally, I would like to thank my family members who have supported me and given me a chance to finish my master’s degree