An Evolutionary Framework of Service Systems

A framework of service systems is described in this paper. Specifically, the components of a service system, its environment as part of service systems worldview, stakeholders, the interactions among its entities constituting the service experience, the formulation of a service supply chain are discussed. It is posited that the sustainability of a service system follows an evolutionary process. The survival of the service system depends on the service provider’s awareness and responsiveness to the continuous and disruptive pressure of the dynamic environment