Add to ORKGKnowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However, service productivity management is not as much investigated as productivity in manufacturing. In this paper a literature based and empirically confirmed approach to a comprehensive description of service productivity is provided. Existing service productivity models are evaluated according to a literature based developed evaluation scheme and the results of 32 semi-structured interviews with service experts from two German companies are presented. The results will lay the foundation for the development of a novel comprehensive service productivity model
Service Productivity is a complex subject. To understand service productivity within the different s...
While a firm’s ability to pursue a productive orientation has been posited as having positive perfor...
It is surprising that little empirical research has been conducted in the area of service productivi...
Although services play a crucial role in economy, service did not gain as much importance as product...
The industrial service industry has increasingly gained importance and is now a fundamental componen...
The productivity of a process is related to how effectively input resources are transformed into val...
International audienceThe question of how to measure and improve productivity in services has been a...
This paper presents a novel perspective of service productivity management and proposes a number of ...
The service productivity literature has grown remarkably over the last two decades and has gathered ...
Until now, there exists no universal approach for measuring the productivi-ty of services. Various f...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
The paper proposes a synthesis of several specific approaches of productivity in services, in order ...
Services are becoming increasingly important to the Australian economy and that of other developed a...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
This is a report of research on the application of service classifications in studying productivity...
Service Productivity is a complex subject. To understand service productivity within the different s...
While a firm’s ability to pursue a productive orientation has been posited as having positive perfor...
It is surprising that little empirical research has been conducted in the area of service productivi...
Although services play a crucial role in economy, service did not gain as much importance as product...
The industrial service industry has increasingly gained importance and is now a fundamental componen...
The productivity of a process is related to how effectively input resources are transformed into val...
International audienceThe question of how to measure and improve productivity in services has been a...
This paper presents a novel perspective of service productivity management and proposes a number of ...
The service productivity literature has grown remarkably over the last two decades and has gathered ...
Until now, there exists no universal approach for measuring the productivi-ty of services. Various f...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
The paper proposes a synthesis of several specific approaches of productivity in services, in order ...
Services are becoming increasingly important to the Australian economy and that of other developed a...
International audienceThe concept of productivity is at the heart of economic theory, management sci...
This is a report of research on the application of service classifications in studying productivity...
Service Productivity is a complex subject. To understand service productivity within the different s...
While a firm’s ability to pursue a productive orientation has been posited as having positive perfor...
It is surprising that little empirical research has been conducted in the area of service productivi...