Facilitating Experience-based Learning in Groups: A Method for Capturing Lessons Learned

increasing number of the organizations use projects and working in teams to achieve their strategic objectives, and to adapt to the changing business environment. When the project teams cannot exploit previously established, organizationally embedded routines and operating practices, they need to develop new ways of working. If the projects do not analyze their experiences to see what worked, what did not, what can be changed and what must be managed, most likely, the group routines remain unchanged and inconsistent with the changed operating environment. Usually, the projects do not engage in the learning by themselves, e.g. due to lack of time and the other responsibilities having a higher priority. Therefore, the learning process needs to be prompted and structured, to be meaningful and useful for the project teams. In this study, a facilitation method is designed for capturing the lessons learned in a group of 5-20 persons, to improve the group routines. The method structures the experiential learning process so, that the group members ’ experience and knowledge can be articulated, captured and prepared for the use in the own group, or for th