4 Decision Enhancement and Improving Business Process Agility

Achieving Business process agility requires organisations to be able to identify change in their business environment and respond promptly. In addition, they should be able to identify internal and external drivers for improvement. Business Process Management (BPM) suites have thus been developed to support the business process lifecycle by enabling timely changes to be made on process models. However, most BPM suites give little attention to the decision process that takes place when analyzing a business process and deciding on how to improve it. This research therefore proposes to develop a platform (Studio) that will provide an interactive environment to enhance the decision process involved in coming up with alternative solutions on how to improve the business process in response to changes, and identified internal and external drivers for improvement. The design science research method that emphasizes the ‘utility ’ of developed artifacts is followed during this research